COLLECTIONS europe 2012

20-21 June 2012, Prague

Hotel Novotel Praha Wenceslas Square

Please note, copies of presentations are only available during or immediately after the date of the event

"Collections europe was genuinely a pan-European event with participants from Ireland to Turkey openly sharing their experience. Although legal regulation of collections differs from country to country, most of the real life issues are the same. Collections is not at all the fancy side of business. It often results in low attention of top management and subsequent under-investment. However, improving IT support to collections and increasing staff are not the only areas for improvement. Collections Managers all over Europe experience huge performance differences among their collectors. Therefore, human resource development has been highlighted as the core issue for achieving better results."

Radek Laštovička, Manager, Ernst & Young Advisory Services

Overview

With a surge in customer debt over the last 2-3 years, companies in Financial Services, Telecoms, Utilities and other sectors have been forced to implement costly Collections strategies in order to protect income and profits.

And with current Eurozone problems, all indications are that the European economy is set for a further period of prolonged instability and uncertainty.

To discuss and examine cost-effective and efficient solutions, to learn new ideas and to identify and benchmark against industry best-practice, SmithNovak has developed this 2-day event bringing together Collections professionals from all over Europe to a luxury hotel in the centre of beautiful Prague.

Comments from previous Collections events organised by SmithNovak

"This conference was on a very high level..very well organized..topical and carefully chosen subjects.."
Urszula Zdrojkowska-Tomasik, Director of Collections Call Center Department
Raiffeisen Bank Polska

"..can never get enough best-practice in Collections - a wonderful opportunity to share experience"
Marie Švagrová, Česká spořitelna, CZ

"..I very much appreciated the opportunity to see how other companies are managing their Collections..confirms we are using the right processes in our company"
Daniela Volhejnová, Collections, Allianz pojišťovna, CZ

Why attend?

• learn new ideas and solutions
• benchmark performance against current best-practice
• review the latest Collections technologies and other resources
• learn about new business opportunites in the CEE region
• meet potential new business partners
• meet peers and colleagues from across the European region
• assess new business opportunities in new countries within the region
• learn practical tips from real Case studies and informal discussions
• benchmark with other industries and with companies abroad

Key elements include;

• Early Collections strategie
• Debt selling practices
• Data analytics, scoring & segmentation
• Customer Communications strategies
• Reporting, capacity planning, KPIs and achieving efficiencies
• ROI and the cost of collections
• PR and protecting the company image
• Outsourcing and the effective use of external partners in the Collections process
• Debt counceling and measures to protect customers
• Mortgage collections strategies
• New ideas, new technologies, new sources of information

Personal reasons for attending:

• Enjoy a Summer stay in beautiful Prague
• Have a great night out in the centre of Prague - we will recommend our favourite restaurants and places to visit
• The conference takes place on a Wednesday & Thursday, add 1-2 nights, bring your partner and enjoy a long weekend in Prague
• Learn about new career and business opportunities throughout Europe
• Enjoy all the comforts of a top hotel in a top European capital city

Participants attending from: DE | CZ | PL | AU | UK | RU | FR ..

Czech Republic, Poland, Hungary, Germany, Ukraine, Romania, Turkey, United Kingdon, France, Bulgaria, Russia, Austria, Switzerland, France, Italy, Spain, Netherlands, Finland, Sweden, Norway, Serbia, Slovenia and many more..

TRUSTED MARKET INTELLIGENCE FOR THE FINANCIAL SERVICES SECTOR